FAQs

What is "chair" massage? For situations where massage needs to be mobile a specially designed massage chair is used. It puts the client in a forward-leaning position while supporting them and enabling them to relax. This position will allow access to your back, neck, shoulders and arms. It is also ergonomically designed for the massage therapist.

Is it okay to tip?
Yes, it is always appreciated. 15 to 20% is the norm in massage or other service industry settings.


Can I make multiple appointments at once?
Yes. If you wish to make multiple appointments but do not want to pay for them all at once, please contact us and we will set up a billing system through PayPal.


Must I Pay through PayPal?
PayPal will charge you the day you make your appointment. If you cancel with the required 24 hours notice OR if you want to pay with cash or check the day of your appointment we will issue a refund to your credit card.

Is our credit card information secure?
PayPal is the most secure form of online payment there is. Peace Partners has no way of accessing your credit information.

What is the Cancellation Policy:
Our policy is to charge in full if you miss an appointment with less than 24 hours notice. To cancel an appointment, please follow the link provided in the appointment confirmation email you received. If you are closer than 24 hours from your appointment, please email us to cancel your appointment at peacepartners@rochester.rr.com and we will do that for you.

We will receive an automated message of your cancellation and if you are canceling with the required 24 hours notice we will refund your credit card.

How is a refund credited?
If you paid with a credit card, the money will go back to your card. It can take up to 30 days for the refund to show up on your card statement.

If you paid with your bank account (eCheck or Instant Transfer) or PayPal balance, the money will go back to your PayPal balance.


Can I receive chair massage while I am pregnant?
Yes. We can make accommodations for your
comfort.

If you have more questions please contact Kim Ross, LMT, Program Director at peacepartners@rochester.rr.com.